Shipping Policy

At Selovia Skin, we know that when you order personal care essentials, you want them delivered quickly, safely, and with peace of mind. We are committed to providing a smooth and transparent shipping experience.

Order Processing

• All orders are processed within 1–3 business days after payment is confirmed.
• Orders are processed Monday through Friday, excluding weekends and public holidays.
• Once shipped, you will receive a confirmation email with tracking information where available.

Estimated Delivery Times

Shipping times depend on your location and courier service.

• Domestic Orders: 5–8 business days
• International Orders: 7–12 business days

Please note that delivery times are estimates and may vary.

Shipping Delays

Delays may occasionally occur due to:

• High seasonal demand
• Courier disruptions
• Weather conditions
• Customs clearance
• Incomplete delivery details

We appreciate your patience and understanding if delays arise.

Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is entered:

• We may be unable to change the address once processing begins
• Selovia Skin is not responsible for orders delivered to incorrect addresses supplied by the customer

Please contact support@seloviaskin.com immediately if you need assistance.

Lost or Stolen Packages

If your order is marked as delivered but has not arrived:

• Check nearby safe places or with neighbors
• Contact your courier directly
• If further help is needed, email support@seloviaskin.com

While we cannot guarantee replacement of packages marked as delivered, we will do our best to assist.

Customs & Import Fees

International orders may be subject to customs fees, taxes, or duties. These charges are the responsibility of the customer.

If you have any questions, please contact us at support@seloviaskin.com